Shipping policy
Shipping Policy
Shipping Rates & Carrier
All orders are shipped securely via the United States Postal Service (USPS). Shipping costs are calculated automatically at checkout based on the total weight and dimensions of your order. The customer is fully responsible for all shipping charges.
All orders are shipped securely via the United States Postal Service (USPS). Shipping costs are calculated automatically at checkout based on the total weight and dimensions of your order. The customer is fully responsible for all shipping charges.
Processing & Production Timelines
- Pre-made / In-Stock Items: Shipped within 2–3 business days of purchase. If the date falls on a weekend or holiday, the item(s) could be delayed and will ship on the next business day.
- Made-to-Order / Custom Items: These pieces require dedicated handcrafting time. An estimate will be provided within 2 business days of order acceptance outlining the time needed for production. Please note that production times are the number of days / weeks before your item is handed over to the USPS.
Once your order is packaged and labeled, you will receive an automated email containing your USPS tracking number.
Lost, Stolen, or Delayed Packages
While we take the utmost care in packaging your handmade items safely, our company is not responsible for items that are lost, stolen, delayed, or damaged in transit by the USPS.
While we take the utmost care in packaging your handmade items safely, our company is not responsible for items that are lost, stolen, delayed, or damaged in transit by the USPS.
Once a package is scanned into the USPS system, custody of the package transfers to the postal service. We do not offer refunds or replacements for postal service errors or transit delays.
If your tracking information indicates your package is delayed or missing, please contact your local post office directly or file a claim online via the USPS Claims Portal.